💡 Save this number before traveling. Nedbank’s toll-free number (+27 80 055 5111) works only inside South Africa.
Scroll down and select (or International travel notifications ).
: Enrol your primary phone as a "trusted device" in the app to manage your account securely from abroad.
| Problem | Solution | |---------|----------| | SMS OTP not received | Check roaming; manually select a network; request call OTP (app option) or call support. | | App says “card not found” | Wait 1 hour after receiving the card – it needs to reflect on your profile. | | “International transactions blocked” | Go to app → Card limits → toggle ON international usage and set a daily limit. | | Card declined after activation | Try a different ATM/merchant; ensure chip is readable; contact support to check for a travel flag. |