He pressed 5.
If your card is blocked because you entered the wrong PIN three times at a retailer, you can usually fix this at a cash machine: Insert your card into any or LINK ATM. Enter your correct PIN. Select the red arrow to go to the next page of options. Choose 'PIN Unlock' .
If your card has been blocked for security or fraud reasons, digital tools may not work. You must contact Santander directly to verify your identity and confirm recent transactions. View, unlock or change your PIN - Santander UK
Finally, Elena said, “Alright. I’ve removed the block. Your card should work in five minutes. But Mr. Delgado?”
“Yes?”
Before we dive into the unblocking process, it's essential to understand why your card might be blocked in the first place. Common reasons for a blocked Santander card include: