Depending on the device you have, follow the relevant steps below.
[Current Date] Prepared For: HSBC Operations / Customer Support Teams Subject: Standard Operating Procedure (SOP) for Activating an HSBC Secure Key Device activate secure key hsbc
The HSBC Secure Key is a security device that generates a unique, one-time passcode every few seconds. It is required to log on to online banking, authorize payments, and change sensitive account details. Depending on the device you have, follow the
| Step | Action | | :--- | :--- | | | Download the HSBC Mobile Banking app from the official App Store (iOS) or Google Play Store (Android). | | 2 | Log in using your online banking username & password. | | 3 | The system will send a one-time SMS verification code to your registered mobile number. | | 4 | Enter that SMS code into the app. | | 5 | The app prompts: “Activate Digital Secure Key?” → Tap Activate . | | 6 | Create an in-app PIN or enable biometrics (FaceID/TouchID/Fingerprint). | | 7 | A confirmation message appears: “Digital Secure Key active” . | | Step | Action | | :--- |