Innovation is messy; this book provides the map.
A visual tool used to articulate what a user says, thinks, does, and feels. It helps teams move beyond functional requirements to emotional drivers. design thinking toolbox
Some ideas generated during this stage included: Innovation is messy; this book provides the map
The team started by empathizing with the library's users. They conducted interviews with community members, observing how they interacted with the current space. They asked open-ended questions like: "What do you like/dislike about the library?", "How do you currently use the library?", and "What would make the library more appealing to you?". Innovation is messy
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