The truth is, growing businesses eventually need both.

| Pros | Cons | | :--- | :--- | | Low learning curve; setup is quick. | Limited Automation: Lacks the complex logic of visual flow builders. | | Affordable: Better pricing for teams with many agents. | E-commerce: Fewer native store integrations compared to competitors. | | Omnichannel: Truly unifies multiple channels effectively. | Analytics: Reporting is basic compared to marketing-focused platforms. |