| Problem | Solution | |---------|----------| | No "Cancel" button visible | Your subscription may be expired or through a reseller. Check your invoice. | | Cancellation requested but still billed | Wait 1–2 billing cycles; if still charged, file a dispute with your bank and forward the cancellation confirmation. | | Cannot log into IBM Cloud | Use your IBMid (not your SPSS username). Reset password at login.ibm.com . | | License still active after cancel | Licenses remain valid until the paid period ends. Uninstall manually if needed. |

: Go to the My IBM Dashboard and sign in with your IBMid .

IBM does not allow direct cancellation through IBM’s portal for reseller purchases. Instead: