The is a virtual account identifier used within Nequi , a popular Colombian neobank and digital payment platform (owned by Bancolombia). Unlike a traditional bank account number (which is long, rigid, and often used for wire transfers), the Nequi Number is a simple, unique numeric code linked directly to a user’s registered mobile phone number.
To obtain a Nequi number, you must create an account through the Nequi mobile app. The process is entirely digital: How to open an account with Nequi - El Dorado
Your Nequi number is encoded into a personal QR code within the app.
: Open your Nequi app, go to Movements (Movimientos), select the specific transaction, and tap the question mark (?) or "Report a problem".
Although Nequi is an app, it operates under Bancolombia. Your Nequi number is effectively a bank account number.
In the digital banking landscape of Colombia and Panama, your is the single most important piece of information for managing your finances. Acting as your unique account identifier, this number is identical to the mobile phone number you used to register for the service. What is a Nequi Number?
: If money was taken without your consent, file a formal written claim (reclamación) through Nequi and escalate it to the Superintendencia Financiera de Colombia if Nequi's response is unsatisfactory.