| Issue | Solution | |-------|----------| | Lost or replaced phone | Contact the Ole Miss IT Helpdesk to reset MFA (662-915-5222). Have your student/employee ID ready. | | App shows “No account” | You haven’t added Ole Miss yet. Follow setup steps again. | | Push notification not arriving | Check phone internet connection. Open the app – sometimes the request is waiting there. | | Code doesn’t work | The code refreshes every 30 seconds. Make sure your phone’s time is set to (time drift breaks TOTP). | | “Account already registered” error | You might have an old MFA enrollment. IT must clear it for you. | | QR code won’t scan | Increase screen brightness. Alternatively, click “Can’t scan QR code?” and manually enter the code and URL shown. |
If you are a new student or faculty member, or if you have recently replaced your phone, setting up the app is a mandatory step. ole miss authenticator app
Open the app on your smartphone, tap the + icon, and select Work or school account . | Issue | Solution | |-------|----------| | Lost
Use your phone to scan the QR code displayed on your computer screen. Follow setup steps again
The is simply Microsoft Authenticator (or any TOTP app) configured for your university account. It is mandatory for accessing most digital resources at the University of Mississippi. Setting it up takes less than five minutes and dramatically reduces the risk of account takeover. Always keep a backup method and contact IT immediately if you lose your enrolled device.