Osticket Features Now

Use custom ticket filters to automatically route incoming tickets to the correct department or agent based on criteria like keywords, email addresses, or help topics.

osTicket is a powerful, open-source ticketing platform designed to streamline customer support. It's a popular choice for businesses looking for a free, self-hosted alternative to expensive SaaS solutions. Core Ticketing Features osticket features

Beyond the standard "Name" and "Email" fields, you can add custom text boxes, dropdowns, and checkboxes to your ticket forms to gather specific technical data from users upfront. Use custom ticket filters to automatically route incoming