How: To Unblock Inmate Calls Link
Call their automated system or customer service at 800-844-6591 .
Before attempting to unblock, determine the cause. Common reasons include: how to unblock inmate calls
If the block was initiated through the facility's system (e.g., you pressed a number to block future calls), you must contact that specific provider's customer service or use their online portal to remove it. : Call their automated system or customer service at
Sometimes the block is local to your phone or a third-party app. Contact an Individual in Custody : Sometimes the block is local to your
: If unresolved, you may need to contact the facility's Department of Corrections (DOC) directly. IC Solutions : Phone : Contact their customer service at 888-506-8407. Email : Send a request to Customer@icsolutions.com . 2. Unblocking on Your Personal Device
Your first step is to determine which provider serves the facility where your loved one is located. This information is usually found on the facility's website or the inmate locator page. You will need to create an account with this provider to manage your phone settings.
If you believe you are being overcharged or treated unfairly by the service provider, you can file a complaint with the . The FCC regulates interstate and international calls from correctional facilities and ensures that rates remain "just and reasonable."
