Review based on aggregated employee feedback from platforms like Joberty, Glassdoor, and local MK forums as of 2026.
| Year | Milestone | |------|-----------| | 1985 | Founded in the United States as a traditional inbound call‑center. | | 2005 | First offshore expansion (Philippines, India). | | 2010 | Rebranded to “Sitel Group” – shift toward rather than pure voice. | | 2015 | Launched Sitel AI – a suite of proprietary chat‑bots, sentiment‑analysis engines, and predictive routing. | | 2019 | Acquired Sykes Enterprises , adding ~55 000 agents and expanding its digital footprint. | | 2022 | Introduced Sitel One – a unified CX platform that integrates voice, chat, social, and analytics in a single UI. | | 2024 | Opened Sitel Online MK as a “digital‑first” hub, with a remote‑work‑first policy. | | 2025 | Recognised by IDC as a “Leader in the Global CX Services Market” for the 4th consecutive year. | sitel online mk
Agents often report that creativity is discouraged. You follow a script and decision trees. Not ideal if you crave autonomy. Review based on aggregated employee feedback from platforms
Many roles remain hybrid or fully remote within North Macedonia. Equipment (laptop, headset) is usually provided. | | 2010 | Rebranded to “Sitel Group”