| Issue | Likely Cause | Solution in Sophos UTM | |-------|--------------|------------------------| | AnyDesk fails to connect (relay mode) | TLS inspection blocking | Bypass inspection for *.anydesk.com | | High latency / voice breakup | UDP 7070 blocked or throttled | Create separate high-priority QoS rule for UDP 7070 | | AnyDesk cannot establish direct P2P | NAT traversal failure | Enable UPnP? (Not recommended). Instead, ensure TCP 7070 is open outbound | | Application control misidentifies AnyDesk | Outdated signature pack | Update Sophos UTM pattern database |
Unlike a consumer router, Sophos UTM allows you to restrict the Source . Instead of "Any," limit the rule to the specific IP addresses of your remote employees. If an employee isn't working from home, their IP shouldn't be allowed to touch port 7070. anydesk sophos utm
In the era of remote work, the balance between accessibility and security is the single biggest challenge for IT administrators. You need your team to access their workstations from anywhere, but you cannot afford to punch holes in your firewall that leave your network vulnerable to ransomware or unauthorized access. | Issue | Likely Cause | Solution in
Opening inbound AnyDesk directly increases attack surface. Prefer VPN + AnyDesk or AnyDesk’s built-in unattended access with strong passwords. Instead of "Any," limit the rule to the
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