This is the fastest method to retrieve a receipt immediately after a service is rendered.
To ensure every transaction is sent to your inbox automatically, you must have a linked to your account: get receipt from grab
Visit the Grab Web Portal and log in with your registered phone number. Go to the or History tab. This is the fastest method to retrieve a
Choose and tap Send Receipt . 2. Set Up Automatic Email Receipts Choose and tap Send Receipt
| Issue | Probable Cause | Solution | | :--- | :--- | :--- | | | Typo in email address or email in Spam folder. | Check Spam/Junk folder. Go to App > Account > Edit Profile and verify the email address is correct. | | Missing transaction in history | Transaction was canceled or failed. | Only successful completed transactions generate receipts. Check if payment was deducted. | | Incorrect fare on receipt | Promo code not applied or toll fees updated. | Receipts reflect the final fare. If discrepancies exist, use the "Help Center" in the app to dispute the charge. | | Business details missing | User hasn't set up business profile. | Add business details in the "Payment" or "Business Profile" section of the app settings. |
If you missed the automatic email or need a receipt for a specific past transaction, you can retrieve it directly through the in the app: Open the Grab app and tap Account (bottom right). Select Help Centre .