Disruption is driven by customer demand, not IT departments. Companies like Amazon and Uber have rewired consumer brains to expect immediacy, personalization, and transparency.
If disruption is the threat, transformation is the response. However, Tresa Thompson’s analysis highlights a critical distinction: digital disruption and transformation tresa thompson pdf
According to Teresa Thompson, a renowned expert in digital transformation, "Digital disruption is not just about technology; it's about changing the way we think, work, and interact with customers." In her work, Thompson emphasizes the importance of embracing digital disruption and leveraging it to drive business transformation. Disruption is driven by customer demand, not IT departments
Success requires organizational buy-in and a shift in mindset. A common reason for the high failure rate (70%) of these initiatives is underestimating the cultural shift required. The biggest blocker to transformation is not legacy
The biggest blocker to transformation is not legacy code; it is legacy culture.