: Place the original face-down on the scanner glass (platen) or in the ADF, then click the desired scan button in the software [5, 14]. Troubleshooting Common Issues
Append or merge scans into one PDF file without third‑party tools. canon scanner utility
| Problem | Likely Solution | |--------|----------------| | “Scanner not found” | Reinstall driver. Check USB cable or network connection. Restart scanner. | | Utility won’t open (macOS) | Go to Privacy settings and allow Canon software under Accessibility/Files and Folders. | | ADF not detected | Check that ADF is loaded correctly. In settings, set “Document Source” to ADF (not Flatbed). | | Scans are blank | Clean scanner glass. Check that document is face‑down (most models). | | Poor OCR / searchable PDF not working | Install Canon’s “MP Navigator EX” or “OCR software” component – it’s not included in basic utility. | | Can’t save to network folder | Run Canon Utility as Administrator (Windows) or grant Full Disk Access (macOS). | : Place the original face-down on the scanner
Optimizes text for better readability and allows for multi-page PDF creation. Check USB cable or network connection
just because Windows or macOS offers a basic scan option. You’re leaving half your scanner’s potential unused.