"Digital Transformation Is Not About Technology" Authors: Karim R. Lakhani, H. James Wilson, and Yves-Alexandre de Montjoye. Published in: Harvard Business Review (March 2019).
Understanding the interplay between disruption and transformation is the key to surviving and thriving in this era. What is Digital Disruption? digital disruption and transformation read online
Digital transformation refers to the process of integrating digital technology into all areas of a business, fundamentally changing the way it operates and delivers value to customers. It involves a cultural shift, requiring organizations to be agile, adaptable, and innovative. H. James Wilson
Modern transformation starts with the user. In a world of instant gratification, companies are using data analytics to predict customer needs before the customer even voices them. 2. Operational Agility requiring organizations to be agile