Odsp Online Jun 2026

| Risk | Mitigation | |------|-------------| | Users without digital access | Maintain phone & mail options; offer in-person support at ServiceOntario centres | | Privacy breach | Regular third-party security audits; role-based access logs | | Caseworker workload increase | Auto-responders for common questions; batch status updates |

| Metric | Target | |--------|--------| | Reduction in phone inquiries about status | 50% in 6 months | | Decrease in incomplete applications | 35% | | Average time from submission to decision | -20% | | User satisfaction (post-feature survey) | 4.5/5 | odsp online

Once you submit the application, you are contacted—usually by phone—by a caseworker. While the application starts online, ODSP still requires a verification interview. This can often be done over the phone or via video call, eliminating the need to travel to a local office. | Risk | Mitigation | |------|-------------| | Users