If you’ve searched for “ITIL v5,” you’ve likely encountered conflicting information. Here is the definitive current state of play.
: ITIL v5 introduces the 6C AI Capability Model , which provides a structured approach for using AI strategically across service management. itil v5
: A dedicated extension module focusing on the ethics, privacy, and risk management of autonomous systems. Key Strategic Pillars Pillar Focus Area Human-Centricity Prioritizing the person at the center of the digital experience. Resilience Building systems capable of thriving under stress and rapid market changes. Sustainability Embedding environmental and social responsibility directly into value design. Agile & DevOps Native integration of Lean and DevOps practices, retiring the "ITIL vs. Agile" debate. Certification and Transition 11 sites ITIL 5 Evolution: AI in Service Management - LinkedIn Feb 2, 2026 — If you’ve searched for “ITIL v5,” you’ve likely
: A recurring organizational activity performed at all levels. : A dedicated extension module focusing on the
ITIL v5 is the latest version of the world's leading best-practice framework for managing digital products and services. While ITIL 4 introduced the Service Value System (SVS), ITIL v5 unifies product and service management into a single, cohesive lifecycle designed to minimize silos and friction. It is specifically built for the "AI Era," ensuring that organizations can strategically integrate artificial intelligence rather than just adopting isolated tools. Key Updates and Changes
Based on official roadmaps from PeopleCert, . Leaked discussion points suggest it will focus on:
ITIL v5 is not yet released; ITIL 4 remains the current framework, with v5 likely arriving in late 2026–2027 focused on AI, DevSecOps, and trust dimensions.