Julien stood in the center of the open-plan office, holding a tangled ball of wool in one hand and a stack of sticky notes in the other. He looked less like a Quality Manager and more like a confused shepherd.
Julien didn't panic. He didn't scramble for a folder. He simply slid a large, laminated sheet across the table. It was the Cartography. cartographie processus iso 9001
| Field | ISO 9001 Reference | |-------|--------------------| | Process name & ID | 4.4.1a | | Process owner | 5.3 | | Inputs (what triggers the process) | 4.4.1c | | Outputs (products/services/data) | 4.4.1c | | Sequence & interaction with other processes | 4.4.1e | | Required resources (people, infra, environment) | 7.1 | | Risks & opportunities (with mitigation actions) | 6.1 | | KPIs / monitoring criteria | 9.1.1 | | Associated documented information (procedures, forms, logs) | 7.5 | Julien stood in the center of the open-plan
La cartographie des processus est une représentation graphique des processus d'une organisation. Il s'agit d'identifier, de décrire et de représenter les différentes étapes qui composent un processus, ainsi que les interactions entre ces étapes. La cartographie des processus permet de visualiser la manière dont les activités sont menées, de comprendre les relations entre les différents services et de mettre en évidence les points d'amélioration potentiels. He didn't scramble for a folder