Talkdesk Plugin !!top!! ✧

Using Talkdesk’s webhooks and REST APIs, your internal development team can build custom plugins. These custom solutions can trigger automated actions based on specific call events—such as automatically sending an SMS follow-up via a marketing automation tool the moment an agent hangs up a call, or updating a legacy on-premise database with interaction analytics. Conclusion

The most common consumer-facing plugin is the Talkdesk Google Chrome extension. This lightweight plugin scans web pages for phone numbers and converts them into clickable links. When an agent clicks a number within their browser, the Talkdesk web dialler instantly launches the call. This eliminates manual dialling errors and shaves valuable seconds off average handle times (AHT). 2. Deep CRM Integrations talkdesk plugin