Optimizes resource utilization to make IT expenditures transparent.
┌─────────────────────────────────┐ ┌─────────────────────────────────┐ │ ITIL v3 (Lifecycle) │ │ ITIL 4 (Value System) │ │ • Service Strategy │ │ • Service Value System (SVS) │ │ • Service Design │ ───> │ • Service Value Chain (SVC) │ │ • Service Transition │ │ • 4 Dimensions of Service │ │ • Service Operation │ │ • 34 Management Practices │ │ • Continual Service Improvement│ │ • Integration with Agile/DevOps│ └─────────────────────────────────┘ └─────────────────────────────────┘ ITIL v3: The Service Lifecycle ITIL v3 focuses on a linear, five-stage lifecycle: itil summary
Focuses heavily on user experience and service delivery quality. 🔄 The Evolution: ITIL v3 vs. ITIL 4 ITIL 4 Capture demand for incident resolution and
Capture demand for incident resolution and service requests. and Problem Management) categorized as general
ITIL was originally developed by the UK government's Central Computer and Telecommunications Agency (CCTA) to document best practices in IT service management.
Assessing risks, securing authorization, and managing the change schedule. 4. Service Desk
ITIL 4 identifies 34 practices (e.g., Incident Management, Change Enablement, and Problem Management) categorized as general, service, or technical management. Implementation and Tools